Telephone Answering services vary in price depending on which call handling provider you want to use. The most significant variation in price will come down to the type of service you need, as there are several options within the umbrella term of call handling.
If you are running a small business, you will likely be looking for a simple service in which your calls are diverted from your office phone to the call center.
This can be on a 24 hour basis with which the call center will pick up each and every call and of course you will pay a premium for this type of service. However, if you have less budget, you can consider a service with more limited after hours answering service or even a call answering service that only kicks in when you are unable to answer the phone. Many call centers offer this type of call handling on a pay as you go basis, so it is worth checking with them if they can do this for you.
Maybe you are looking for a more comprehensive service than call handling? If so, a virtual reception might be just the thing to suit your requirements as the contact center will be able to answer emails and handle post as well as answering your calls. This has the added benefit that your customers can reach you at a dedicated business address, which is great if you work from home and need a second point of contact.
Whichever service you choose, you will find that your call center can handle simple incoming phone calls and direct these so that a customer inquiry is dealt with promptly. Your call center representative will answer the phone with your company name, which gives a professional appearance to the customer and also allows them to think they are speaking to your own office. If you choose the right call center, your customers will not even be aware that they are speaking to a call center as the service will be seamless.
Investing in this type of service can save you money because you will have more free time for other tasks and you will not miss important calls. You will also not need to spend money on training staff to answer the phone in-house. Plus, with the various options available to suit your budget, your center can tailor a package that is low-cost and will suit your needs.